# Wallet Overview
> Source: https://development.fuze-store.com/docs/store/wallet/overview

# Wallet Overview

Your **Wallet** is a prepaid credit balance for your store. You add money to it ahead of time, and Fuze Store spends from it whenever you use a pay-as-you-go feature. Today, the first feature that spends your Wallet is **text messaging (SMS)** — sending a customer an order update or a booking reminder.

Think of it like load on a prepaid phone: top it up, then use it. When it runs low, you top up again.

The Wallet itself is **free** — there is no add-on or extra plan needed to have one. You only pay for what you actually use (for example, each text message you send).

## Points, in plain terms

Your Wallet balance is measured in **points**, not pesos. The reason is simple and fair:

- **1 point = 1 text message segment.** A short text is 1 segment, so it costs 1 point. A longer text may be split into 2 segments, so it costs 2 points.
- When you top up, your money is converted into points at top-up time (for example, ₱1.00 buys 1 point). You always see how many points a top-up will add before you confirm.

This way, your balance always tells you roughly **how many messages you can still send**, which is easier to reason about than a peso figure.

## Where the money comes from

You add points by **topping up** — paying through a secure checkout page with your card or e-wallet. Every top-up generates a receipt you can download for your records (issued as an Acknowledgement Receipt until our BIR permit is granted). See [Topping Up Your Wallet](/docs/store/wallet/topping-up).

## Store wallet vs. organization wallet

How your Wallet is funded depends on whether your store stands alone or belongs to an organization:

- **Single store.** Your store has its own Wallet. You top it up and spend from it directly.
- **Store in an organization (pooled).** Stores grouped under an organization share **one pooled Wallet** at the organization level. Top-ups happen at the organization, and every store spends from the shared pool. This lets a head office fund all branches in one place. See [Organization Wallet & SMS](/docs/account/organizations/sms-wallet).

If your store is part of a pooled organization, the store's Wallet screen will show a balance but send you to the **organization** level to top up. That is expected — the pool is funded centrally.

## What you can see

| Item | What it shows |
| --- | --- |
| **Balance** | Your current points, and roughly how many messages that covers. |
| **Activity** | Every top-up and every charge, newest first, so you can trace where points went. |
| **Receipts** | A downloadable receipt for each top-up. |
| **Low-balance alert** | An optional email warning when your balance drops below a level you set. |

## Tips

- Top up before a busy day so messages never stop mid-rush.
- Set a low-balance alert email so you are warned before you run out.
- Review your activity if a balance looks off — every change is listed.

  - [Topping Up Your Wallet](/docs/store/wallet/topping-up)
  - [SMS Overview](/docs/store/sms/overview)
  - [Organization Wallet & SMS](/docs/account/organizations/sms-wallet)