# Queue Ticket QR
> Source: https://development.fuze-store.com/docs/store/waiting-list/queue-ticket-qr

# Queue Ticket QR

When you add a guest to the waiting list, Fuze can automatically print a small
**queue ticket** with a scannable **QR code**. The customer keeps the ticket and
can scan the QR with their phone to watch their place in line update live — no
app, no sign-in.

## What the ticket shows

Each queue ticket prints your store name, the guest's number ("NOW SERVING #"),
their position, party size, and estimated wait — plus the QR code. It works on
both **58mm and 80mm** receipt paper.

## Turn it on

The queue ticket is **off by default**. To enable it:

1. Go to **Configurations → Preferences → Printing & Devices → Printing**.
2. Turn on **Printing** (if it isn't already).
3. Turn on **Auto-print queue ticket QR** and save.

From then on, adding a guest to the waiting list prints their ticket
automatically.

  You need a printer set up for the ticket to actually print. Fuze prints to the
  printer assigned the **Queue** role, or your **default** printer if none is
  assigned. If no printer is configured, adding a guest still works — it just
  doesn't print.

## What the QR does

One QR code serves two people:

- **Your customer** scans it with their **normal phone camera** and lands on a
  simple web page showing their **live position** — how many parties are ahead,
  their estimated wait, and a **"You're up!"** banner the moment you call them.
  The page refreshes on its own.
- **Your staff** scans it with the **Fuze app** to open that guest's entry
  directly (to call, seat, or complete them) — handy when a customer walks up
  holding their ticket.

  The live status page is a nice convenience, but many customers lock their
  phone after scanning. When it is their turn, use **Send SMS** on the queue
  entry (SMS add-on) for a direct "you're up" text — Call alone does not send
  SMS.

## A note on print quality

On narrow **58mm** paper the QR is smaller and, on some budget printers, can
print a little tight. If customers have trouble scanning, an **80mm** printer
gives a larger, more reliable code. This is why the feature is opt-in — enable
it once you've confirmed the code scans cleanly on your printer.

## Related

- [Waiting List Overview](/docs/store/waiting-list/overview)
- [Managing the Queue](/docs/store/waiting-list/managing-queue)
- [Customer Display Screen](/docs/store/waiting-list/customer-display-screen)
- [Scanning QR Codes & Barcodes](/docs/store/pos/scanning-qr-and-barcodes)