# Waiting List Overview
> Source: https://development.fuze-store.com/docs/store/waiting-list/overview

# Waiting List Overview

When your store gets busy, a waiting list keeps things organized. The Waiting List feature lets you manage a customer queue, track positions and wait times, notify customers by SMS when their turn is up, and show the queue on a customer-facing display.

## What is the Waiting List?

The Waiting List is a digital queue for your store. Instead of asking customers to wait without structure, you add them to a list. Each party gets a position in the queue. You serve them in order, call them when ready, and mark them as done.

Your POS handles the queue automatically. You focus on serving customers.

## Who Should Use This Feature?

The Waiting List works well for businesses that serve customers one at a time or in groups. Common use cases include:

- **Restaurants** managing table availability
- **Service businesses** like salons, barbershops, and spas
- **Retail stores** with fitting rooms or personal shopping
- **Any business** where customers need to wait for their turn

## Key Features

- **Add parties quickly.** Enter a name and party size to join the queue. Add a mobile number to enable SMS, and an estimated wait to set expectations.
- **Track positions and wait time.** See each party's place in line and how long they have been waiting at a glance.
- **Call the next party.** When a spot opens, call them — and, with the SMS add-on set up, automatically text them that you are ready.
- **Handle the unexpected.** Skip a party that stepped away, cancel a no-show, or return someone to the queue.
- **Show a queue board.** Put the waiting list on a customer-facing display so guests can watch their position move up.

## How It Works

1. A customer arrives and asks to be added to the list.
2. You add their name and party size — and optionally a mobile number and estimated wait.
3. They get a queue position; the customer display shows their place in line.
4. When a spot opens, you **Call** them. If SMS is set up, they get a text automatically.
5. You mark them **Done** when served, or **Cancel** if they left.

## Benefits

- **Reduce crowding.** Customers can wait nearby — even step away and return — instead of standing in line.
- **Improve the experience.** Clear positions, live wait times, and an automatic "you're up" text make waiting less frustrating.
- **Stay organized.** Never lose track of who is next.
- **Save time.** Spend less time managing the line and more time serving.

## Related Guides

- [Managing the Queue](/docs/store/waiting-list/managing-queue)
- [SMS Overview](/docs/store/sms/overview)
- [Store Session Overview](/docs/store/using-store-session)