# Manager Approvals
> Source: https://development.fuze-store.com/docs/store/staff-operations/manager-approvals

# Manager Approvals

Some actions need a manager's OK. When a cashier who lacks approve permission tries one, the app raises an approval request. A manager approves it in place by entering their PIN. The cashier stays signed in the whole time.

## What needs approval

Approvals are wired for:

- **Voiding order items.**
- **Placing purchase orders and large stock adjustments** -- when the Inventory add-on is active.

Refund overrides use the same approval idea. Which actions need approval, and the thresholds that trigger them, are configurable per store.

## Approve an action

When an approval is requested, a manager enters their PIN to clear it. Pending requests also appear in a **Pending Approvals** queue, so a manager can clear them from anywhere -- not only on the device that raised them.

The cashier selects **Void**, picks the items to void, and chooses a reason.

Because the cashier lacks approve permission, the app raises an approval request instead of completing the void.

A manager enters their PIN, in place on the same screen or from the Pending Approvals queue.

The void is carried out and recorded, and the cashier continues working.

## Important rules

- **Approvals expire** after a couple of minutes if no one acts on them. The cashier can start the request again if it lapses.
- **Separation of duties.** Some actions, such as refunds and purchase order placement, require the approver to be a different person than the requester. A cashier cannot approve their own request in those cases.

The point of in-place approval is that the active operator stays signed in. The manager only enters their PIN to authorize the one action, then control returns to the cashier.

## Related guides

- [Staff Operations Overview](/docs/store/staff-operations/overview)
- [Staff PINs](/docs/store/staff-operations/pin-credentials)
- [Switching staff](/docs/store/staff-operations/switching-staff)
- [Pairing terminals](/docs/store/staff-operations/pairing-terminals)
- [Activity log and settings](/docs/store/staff-operations/activity-and-settings)
- [Staff Overview](/docs/store/staff/overview)
- [Roles and Permissions Overview](/docs/store/roles-and-permission/overview)