# SMS Message Templates
> Source: https://development.fuze-store.com/docs/store/sms/message-templates

# SMS Message Templates

A **template** is the wording Fuze Store uses for a particular kind of text. There's one template per situation — "order ready", "appointment reminder", "refund completed", and so on. You can rewrite any of them in your own voice, and use **placeholders** that get filled in with real details when the message is sent.

## Where to find templates

From the sidebar, go to **Store Settings → SMS → Message templates**. Templates are grouped by what they're about:

- **Order** messages (accepted, ready, completed…)
- **Event** messages (booking confirmed, reminder…)
- **Refund** messages (refund completed)
- **Waiting list** messages (table ready)

## How to edit a template

Go to **Store Settings → SMS → Message templates**.

Tap the message you want to change, for example "Order ready".

Edit the text in your own words. Use the placeholder helper to drop in details like the order number or customer name.

Save your changes. The new wording is used the next time that kind of message is sent.

## Placeholders

Placeholders are words wrapped in double curly braces, like `{{orderNumber}}`. When the message is sent, Fuze Store swaps each placeholder for the real value. For example:

> Hi `{{customerName}}`, your order `{{orderNumber}}` is ready!

might be sent as:

> Hi Maria, your order #1042 is ready!

The editor shows you which placeholders are available for each template. Common ones include the customer name, order or booking number, and your store name.

If you type a placeholder name that doesn't exist (a typo like `{{ordernumbr}}`), it is **not** replaced — it goes out in the text exactly as typed. Always send a test to yourself after editing so you can spot mistakes before customers do.

## Tips

- Keep messages short. Shorter texts cost fewer points and read better on a phone.
- Lead with the useful part — customers skim.
- Don't remove your store name; it tells customers who's texting.
- Send a **test** from the SMS settings after any edit.

  - [SMS Overview](/docs/store/sms/overview)
  - [Automation](/docs/store/sms/automation)
  - [Message History](/docs/store/sms/message-history)