# SMS Message History
> Source: https://development.fuze-store.com/docs/store/sms/message-history

# SMS Message History

**Message history** is the record of every text your store has sent — what it was about, where it went (by the last four digits, for privacy), and whether it was delivered. It's your answer to "did that customer actually get the message?"

## Where to find it

From the sidebar, go to **Store Settings → SMS → Message history**. Messages are listed newest first. You can filter by status or by message type.

## What each entry tells you

## Statuses explained

- **Queued / Sent** — handed off to the network, on its way.
- **Delivered** — the carrier confirmed the customer's phone received it.
- **Failed** — the message couldn't be delivered. You are not charged for failures that happen before sending.
- **Suppressed** — the message was intentionally skipped because the number is on your [suppression list](/docs/store/sms/suppression-list).

## Reconciliation

At the top of the SMS hub you'll find a short **reconciliation** summary. It cross-checks your messages against your Wallet charges so the two always agree — every message that cost points has a matching charge, and every charge has a matching message. If anything ever looks off, this is where it shows up.

For privacy and compliance, Fuze Store stores only the last four digits of each number, never the full mobile number.

## Tips

- Filter by **Failed** to spot bad numbers worth cleaning up.
- If a customer says they never got a text, check the status here first.
- Use the reconciliation summary if your Wallet balance ever surprises you.

  - [SMS Overview](/docs/store/sms/overview)
  - [Wallet Overview](/docs/store/wallet/overview)
  - [Suppression List](/docs/store/sms/suppression-list)