# SMS Automation
> Source: https://development.fuze-store.com/docs/store/sms/automation

# SMS Automation

Automation decides **which texts send on their own** and **when**. Instead of remembering to text every customer, you tell Fuze Store once: "Whenever an order is ready, text the customer," and it happens automatically.

## Where to find it

From the sidebar, go to **Store Settings → SMS → Automation**.

## What you can control

## How automatic sending works

Decide which categories may text customers automatically. Leave a category off and it stays manual-only.

Within each allowed category, switch on the specific moments you care about. Keep it focused — every automatic text spends Wallet points.

Add one or more reminder offsets, like 24 hours and 2 hours before the appointment. Fuze Store sends a reminder at each.

Save your settings. From now on, qualifying events text customers without you lifting a finger.

Automatic messages still respect everything else: a customer on your [suppression list](/docs/store/sms/suppression-list) is never texted, and you're never charged for a message that doesn't send. The same message is never sent twice for the same event.

## Manual sending still works

Even with automation off for a category, your staff can still send those texts by hand from the relevant screen (for example, the Notify button on an order). Automation just removes the need to do it manually.

## Tips

- Start small: enable "order ready" and one booking reminder, then expand.
- Two reminders (a day before, an hour before) cut no-shows without feeling spammy.
- Keep an eye on your Wallet — more automation means more points used.

  - [SMS Overview](/docs/store/sms/overview)
  - [Message Templates](/docs/store/sms/message-templates)
  - [Suppression List](/docs/store/sms/suppression-list)