# Receiving Customer QR Orders
> Source: https://development.fuze-store.com/docs/store/share-store/receiving-qr-orders

When a customer checks out on your public store page, they get an **order code (QR)**. Nothing lands in your POS until a staff member loads that code — you review every order before it exists.

## Load a customer's order

  Use the POS drawer's **Scan** action, or the camera scanner on the register
  header (enable it under **Settings → General → POS** if hidden).

Point the camera at the customer's screen. If the customer **messaged** you their order instead, you have two ways in without a camera:

- **Scan the chat preview** — most chat apps show a preview card under the link, and that card *is* the QR. Point your camera at it straight from the conversation; you never have to open the link.
- **Upload image** — pick their screenshot of the code; it decodes the same way on every platform.
- **Paste link** — copy the link from the chat, then tap this. The field is already filled from your clipboard, so you just confirm.

All three load the order exactly like a scan.

  If the chat app shows a plain link with no preview card, it simply hasn't
  fetched the preview yet — use **Paste link** instead of waiting.

  The register fills with the customer's items, their contact details, table (if
  a Table QR was used), notes, and any service details. If you already had a
  cart in progress, the app asks to stash it first — nothing is lost.

  Adjust anything, then submit exactly like a normal register sale. Prices are
  always recomputed from your current catalog — the customer's page showed
  estimates.

## What the warnings mean

- **"No longer in the catalog"** — an item the customer picked was deleted; it's skipped and you're told how many.
- **"Some details changed"** — a price, option, or the table changed since the customer sent the order. Review the cart before charging.
- **"Already loaded"** — another register loaded this code first. You can load it again deliberately (for example after a crash), but check you're not double-entering the same order.
- **"Expired"** — order codes last 24 hours. Ask the customer to order again.
- **"Wrong store"** — the code was minted for a different store than the one you're signed into.

## Close the loop

After creating the order, use **Share** on the order's action menu to send the customer their live order-status link — the same link printed as a QR on receipts.