# Online Booking Requests
> Source: https://development.fuze-store.com/docs/store/share-store/online-booking

With **online booking** turned on, your public store page gets a **Book** button. Customers pick an appointment or a reservation, choose a real open time slot, fill in their contact details, and send you a **booking request**. Nothing is confirmed automatically — the request appears in your app as **Requested**, and **you confirm or decline it**. The customer follows the outcome live on a status page in their browser.

  Online booking is **off** until you enable it, and it needs a plan with
  bookings (Events). Appointments are offered automatically once you have
  active bookable services; **reservations only appear if you turn them on**
  in the booking settings.

## Turn on online booking

  In the Fuze Store app, go to **Configurations → Preferences** and open the
  **Storefront** tab.

  Turn on **Accept booking requests online**. The extra booking settings
  appear below the switch.

  - **Booking types offered** — leave empty for automatic (appointments show
    when you have bookable services). Select **Reservation** here if you want
    table reservations.
  - **Let customers pick a staff member** — shows a "who would you like?"
    step with your specialists' first names. Turn it off to always assign
    staff yourself.
  - **Reservation slot duration** and **Reservations per time slot** — how
    long a reserved table blocks the calendar, and how many reservations can
    overlap before a slot stops being offered.

  Tap **Save**. The Book button appears on your public store page right away.

  Your **operating hours** shape which time slots customers see (see
  [Customer Visibility & Hours](/docs/store/customer-visibility-and-hours)).
  If you have not configured hours, booking uses a default 9:00 AM – 9:00 PM
  window.

## What the customer sees

1. **Book** on your store page → choose **Appointment** or **Reservation**.
2. Appointments: pick a **service**.
3. Pick a **date and open time slot** — only genuinely free slots are shown — then
   tap **Continue**.
4. If the staff picker is on, choose a **staff member** — only the people actually free at
   that time are listed — or "Any available staff".
5. Enter **name and mobile number** (email is optional) and submit.
6. They land on a **live status page**: "Request sent — waiting for the store
   to confirm." The page updates by itself when you decide.

## Confirm or decline a request

  New requests appear on your **Events** board with a **Requested** badge and
  a **Storefront** tag, at the requested time slot. The slot is held while
  the request is pending, so nobody can double-book it.

  Open the booking — **Confirm** accepts it (the customer's status page flips
  to "Booking confirmed"), the **Cancel** button beside it declines. Declining
  frees the slot immediately.

  Declining asks for a reason. Tap one of the presets — "Fully booked", "Staff
  unavailable", and so on — and the customer sees that reason on their booking
  page, so they know whether it's worth trying another time.

You can also add an **internal note**. That note is for your team only and is
never shown to the customer. Picking **Other** works the same way: the customer
just sees a general message, because the explanation is in your note.

Both are optional — you can decline without giving a reason.

  Requests do not wait forever: a request that is not confirmed before its
  time slot passes (or within 3 days) is cancelled automatically and the slot
  is released.

## Good to know

- Booking requests never send SMS or email on their own — contact the
  customer with the number they provided if you need to discuss the booking.
- The customer's details stay on the booking itself; **no customer record is
  created** until your staff choose to save one.
- If two customers race for the last slot, the second one is asked to pick a
  different time — a slot can never be double-requested.