# SMS Analytics Report
> Source: https://development.fuze-store.com/docs/store/reports/sms-analytics-report

# SMS Analytics Report

This report needs **both** — Reports Advanced on your plan and an active SMS add-on. Without the add-on the card does not appear in the Reports hub.

The **Spent** figure is a points total, and points cannot be topped up while we finish setting up our payment provider — so that one tile is hidden. Volume and delivery figures are unaffected, and Spent returns when payments go live.

## Open the report

1. Drawer → **Reports** → **Notifications** → **SMS Analytics**.
2. Choose a period. Periods use your store's timezone and weeks start **Monday**.

## What you see

Four KPIs — **Messages Sent**, **Delivery Rate**, **Amount Spent**, and **Failure Rate** — plus a daily volume chart, a **Delivery Breakdown** (delivered, dispatched, failed, suppressed), and **Top Failure Reasons**.

Spend is measured in wallet points, where one point is one message segment. A long message costs more than one segment, so spend can outrun the message count.

  If your organization funds SMS from a shared wallet, this report shows only
  this store's slice of the spend. The org-level totals live on the
  organization's SMS hub.

Suppressed messages were never sent — the recipient opted out or is on the suppression list.

## Related guides

- [SMS Overview](/docs/store/sms/overview)
- [Message History](/docs/store/sms/message-history)
- [Suppression List](/docs/store/sms/suppression-list)
- [Reports Overview](/docs/store/reports/overview)