# Voiding Items and Orders
> Source: https://development.fuze-store.com/docs/store/pos/voiding-items

# Voiding Items and Orders

Punched the wrong item? Customer changed their mind before paying? A **void** removes an item from an order **before any payment is taken** — with a reason attached, so your records stay complete and honest.

## Void, Cancel, or Refund?

These three corrections cover different situations:

| Action     | When to use it                                                       | Money involved                                          |
| ---------- | -------------------------------------------------------------------- | ------------------------------------------------------- |
| **Void**   | Remove one or more **items** from an order that has not been paid.   | None — nothing was collected yet.                       |
| **Cancel** | Call off the **whole order** before it is completed.                 | None (or handled separately if a deposit was taken).    |
| **Refund** | Return money for a **paid and closed** order.                        | Yes — see [Refunds](/docs/store/refund/overview).       |

  If the order has already been paid, the **Void** option is not available — use a
  [refund](/docs/store/refund/overview) instead. This keeps collected money and
  your sales records in agreement.

## How to Void Items

From the POS orders screen, open the order that needs correcting.

Select the item (or items) to void. You can void a **partial quantity** — for example, void 1 of 3 lattes and keep the other 2 on the order.

Every void needs a reason. Choose the one that fits: Wrong item, Customer changed mind, Operator error, Duplicate entry, Item unavailable, Kitchen error, Test or training, or Other. You can add an optional note for context.

If your store uses the **Staff Operations** add-on, some voids require a manager's approval. A PIN pad appears — the manager enters their PIN to approve on the spot, without switching the active operator.

## What Happens After a Void

- **The item is flagged, not erased.** Voided lines stay on the order record for your audit trail, but they no longer count toward the order total, sales, taxes, or stock usage.
- **The kitchen is told.** If you use the Kitchen Display, the voided items drop off the ticket right away. Stores with a kitchen printer can also print a void slip.
- **Voiding everything voids the order.** If every item on an order is voided, the order itself becomes **Voided** — recorded separately from cancelled orders.
- **It shows up in your reports.** Cashier session reports (Z-reports) count voided items and their value, and the loss-prevention reports break voids down **by staff member** and **by reason** so unusual patterns stand out.

  Reason codes turn voids from silent deletions into useful data. A spike in
  "Operator error" voids might mean a training gap; frequent "Item unavailable"
  voids might mean a stock problem. Review the void reports regularly.

## Who Can Void

Voiding uses the same **Point of Sale** permission as other register actions. With the **Staff Operations** add-on, you can additionally require manager approval for voids — the cashier raises the void, and a manager approves it by PIN. Managers can approve in place at the register or from the Staff Operations approvals queue.