# Setting Up a Loyalty Program
> Source: https://development.fuze-store.com/docs/store/loyalty/setting-up-loyalty

# Setting Up a Loyalty Program

You can set up a loyalty program in just a few minutes. This guide walks you through enabling the feature, setting your earning and redemption rates, and defining tiers.

![The Loyalty Program setup form in the Fuze Store app showing Program Name, Points Per Currency Unit, and Redemption Rate fields](/docs/store/loyalty/loyalty-setup-form.png)

## Before You Start

Make sure you have the Loyalty Program add-on enabled on your subscription. You also need **Owner** or **Admin** access to your store.

## Step 1: Enable the Loyalty Program

1. Open the sidebar menu and go to **Store Settings**.
2. Select **Loyalty Program** from the settings list.
3. Toggle the **Enable Loyalty Program** switch to on.
4. Press **Save** to confirm.

Your store now supports loyalty points. Next, you need to define your tiers and rules.

## Step 2: Set Your Point Rules

Point rules determine how customers collect points and how much those points are worth.

1. In the Loyalty Program settings, set the **earning rate** — how many points a customer earns per ₱1 spent.
2. Set the **redemption rate** — how much store credit each point is worth when redeemed.
3. Set the **minimum redemption points** — the fewest points a customer must have before they can redeem.
4. Optionally set **points expiry** and the **tier evaluation window** (in months).
5. Press **Save**.

| Setting | Description | Example |
| --- | --- | --- |
| **Earning Rate** | Points earned per ₱1 spent | 1 point per ₱1 |
| **Redemption Rate** | Store credit value of each point | ₱0.50 per point |
| **Minimum Redemption Points** | Fewest points needed to redeem | 100 |
| **Points Expiry** | Months before unused points expire (optional) | 12 |

## Step 3: Define Your Tiers

Tiers give structure to your loyalty program. Each tier has a name, a point threshold, and a points multiplier.

1. Go to the **Tiers** section in Loyalty Program settings.
2. Press **Add Tier**.
3. Enter the tier **Name** (for example, "Bronze").
4. Set the **Point Threshold** (the minimum points needed to reach this tier).
5. Set the **Multiplier** (how fast customers in this tier earn points — for example, 1.5x).
6. Press **Save**.

Repeat this process for each tier you want to create. Start with the lowest tier and work up.

## Step 4: Review and Activate

After you finish setting up tiers and rules, review your configuration:

- Check that tiers are in the correct order by point threshold.
- Confirm each tier's multiplier matches how much you want to reward it.
- Make sure the earning and redemption rates are reasonable for your price range.

Your loyalty program is now live. Customers start earning points on their next purchase.

## Tips

- **Start simple.** Two or three tiers work well for most businesses.
- **Communicate clearly.** Let customers know about the program at the register.
- **Review regularly.** Adjust point rules and tier multipliers based on customer activity.

## Related Guides

- [Loyalty Program Overview](/docs/store/loyalty/overview)
- [Managing Loyalty Tiers](/docs/store/loyalty/managing-tiers)
- [Setup Your Store Preferences](/docs/store/setup-your-store-preference)