# Managing Loyalty Tiers
> Source: https://development.fuze-store.com/docs/store/loyalty/managing-tiers

# Managing Loyalty Tiers

Loyalty tiers define the reward levels in your program. You can create new tiers, edit existing ones, delete tiers you no longer need, and view which customers belong to each tier.

![The Loyalty Tier form in the Fuze Store app showing Tier Name, Points Threshold, and Multiplier fields](/docs/store/loyalty/loyalty-tier-form.png)

## Viewing Your Tiers

1. Open the sidebar menu and go to **Store Settings**.
2. Select **Loyalty Program**.
3. Go to the **Tiers** section.

You see a list of all your tiers, sorted by point threshold from lowest to highest.

| Column | Description |
| --- | --- |
| **Name** | The display name of the tier |
| **Point Threshold** | Minimum points needed to reach this tier |
| **Multiplier** | Points earning multiplier for this tier (e.g., 2x means double points) |
| **Customers** | Number of customers currently in this tier |

## Creating a New Tier

1. In the Tiers section, press **Add Tier**.
2. Enter a **Name** for the tier (for example, "Platinum").
3. Set the **Point Threshold**. This is the minimum number of points a customer needs.
4. Set the **Multiplier**. This determines how fast customers in this tier earn points (e.g., 1.5x means 50% more points per purchase).
5. Press **Save**.

The new tier appears in the list. Customers who already meet the point threshold move into this tier automatically.

### Tier Fields

| Field | Required | Description | Example |
| --- | --- | --- | --- |
| **Name** | Yes | A clear name for the tier | Gold |
| **Point Threshold** | Yes | Minimum points to qualify | 1,000 |
| **Multiplier** | Yes | Points earning multiplier (0.01 to 99.99) | 1.5 |

## Editing a Tier

1. Find the tier you want to change in the list.
2. Press the **Edit** button on that tier.
3. Update the name, point threshold, or multiplier as needed.
4. Press **Save**.

Changes take effect immediately. If you lower a point threshold, more customers may qualify. If you raise it, some customers may move to a lower tier.

## Deleting a Tier

1. Find the tier you want to remove.
2. Press the **Delete** button.
3. Confirm the deletion.

Customers in a deleted tier move to the next lower tier based on their point balance. You cannot delete a tier if it is the only one in your program.

## Viewing Customers in a Tier

You can see which customers belong to a specific tier.

1. Press a tier name to open its details.
2. Go to the **Customers** tab.
3. You see a list of all customers currently in that tier.

This helps you understand how your customers are distributed across tiers. You can also use this view to identify your most loyal customers.

## Tips

- **Use clear names.** Customers see tier names in their profile. Choose names that feel rewarding.
- **Space thresholds evenly.** Make each tier feel achievable but meaningful.
- **Review regularly.** If most customers sit in one tier, adjust your thresholds.
- **Limit the number of tiers.** Three to five tiers work best for most businesses.

## Related Guides

- [Loyalty Program Overview](/docs/store/loyalty/overview)
- [Setting Up a Loyalty Program](/docs/store/loyalty/setting-up-loyalty)
- [Customer Overview](/docs/store/customer/overview)