# Starting a Claim Store Handover
> Source: https://development.fuze-store.com/docs/store/claim-store/starting-a-handover

# Starting a Claim Store Handover

Start the handover from your device, share the code with the customer, and wait for them to claim. Only the store owner can do this.

## Open Claim Store

1. Open **Configurations**.
2. Under **Advanced**, tap **Claim Store**.
3. Tap **Start handover**.

Fuze shows a QR code for this handover.

There is no copyable link — the customer scans the QR off your screen. Stay on this screen until they have scanned it: if you navigate away or reload, the code is gone and you will need to generate a new one.

## Share the QR

Ask the customer to scan the **QR code** with their phone camera. It opens the claim page in a normal browser — they do not need the Fuze Store app installed yet.

## What the customer does

On the claim page, the customer:

1. Signs up or signs in (and verifies email if the account is new).
2. Reviews a short preview of the store.
3. Taps **Claim Store**.

They then see **Waiting for approval** until you approve or decline on your device. See [Approving the handover](/docs/store/claim-store/approving-the-handover).

## Tips while the code is live

- **One live handover at a time** — starting a new one **replaces** any handover already in progress, so the old QR stops working. Don't start a second one while a customer is mid-claim.
- If you left the screen and lost the QR, tap **Generate a new code**.
- Stay nearby until they finish signup and tap **Claim Store** — email verification can take a minute.

  After they verify, the success page can offer a way back to finish claiming the store. Have them scan the QR again if they lose their place — it stays valid for the 20-minute window.

## If Start handover fails

You may see an error instead of a QR if:

- The store is linked to an **organization** — unlink first.
- An **email ownership transfer** is already pending — cancel it under Transfer Ownership first.

See [Claim Store Overview](/docs/store/claim-store/overview) for when Claim Store is blocked.

## Related guides

- [Claim Store Overview](/docs/store/claim-store/overview)
- [Approving the handover](/docs/store/claim-store/approving-the-handover)
- [Transferring Ownership](/docs/store/transferring-ownership)