# Downloading Fuze Store
> Source: https://development.fuze-store.com/docs/other/downloads

# Downloading Fuze Store

Fuze Store ships in two pieces. Most stores only need the first; bigger setups also install the second.

## 1. The Fuze Store mobile app

The mobile app is your **POS terminal**. It runs on phones and tablets and is what your staff actually use to take orders.

- **iOS** — install from the App Store.
- **Android** — install from Google Play.
- **Web** — open `app.fuze-store.com` in any modern browser (Chrome, Safari, Edge, Firefox). Useful for back-office tasks on a laptop, or for KDS / CFD displays running in a browser tab.

The web build supports almost everything the native build does — POS, reports, customers, inventory — but **Bluetooth printers are native-only** because the Web Bluetooth API doesn't have ESC/POS support across all browsers.

## 2. The Fuze Store Hub desktop app

The Fuze Store Hub is an **optional companion** that runs on a back-office computer in your store. It bridges your phones and tablets to local hardware:

- **Thermal printers** — connect via USB, network, or serial. The Hub turns them into LAN-shared printers your mobile app can use without Bluetooth pairing.
- **Kitchen Display System (KDS)** — runs the kitchen screen in offline-first mode using a local database that syncs to the cloud when online.
- **Customer-Facing Display (CFD)** — drives a second screen for the customer with cart contents and totals.

You only need the Hub if you have local hardware to connect. If you're running Fuze Store on phones / tablets only, with Bluetooth printers, you can skip the Hub.

## Getting the Hub installer

Open the [Downloads page](/downloads) on this site. You'll find installers for:

- **macOS** — universal `.dmg` (Apple Silicon + Intel). Drag the app to your Applications folder.
- **Windows** — NSIS `.exe` installer. Run as administrator and follow the prompts.
- **Linux** — `.AppImage` (portable, no install) or `.deb` (Debian / Ubuntu).

Each download links to its installer page on the [Fuze Store Hub guide](/docs/hub/installing-fuze-store-hub) so you can verify your system requirements before downloading.

## After installing the Hub

1. Launch the Hub. You'll be greeted by a 5-slide onboarding carousel that walks you through the basics.
2. **Sign in** with the same account you use on the mobile app. You need to be the store owner, an org owner / admin, or a staff member with the **Hub Admin** permission to sign in.
3. **Pick the store** the Hub will serve. A single Hub install can host multiple stores — each gets its own data folder, so they don't cross over.
4. **Pair your mobile devices** using a short pairing code. See [Pairing your mobile app](/docs/hub/pairing-mobile-app).

Full walkthrough: [Installing the Fuze Store Hub](/docs/hub/installing-fuze-store-hub).

## What if the Hub goes offline?

The Hub works **offline-first** for KDS and printer routing. If your store's internet drops, your kitchen screen and printers keep working off the local database; the Hub syncs back to the cloud as soon as the connection returns. The **session-cache** the Hub keeps for sign-in is good for 30 days by default — your staff don't have to re-authenticate every shift.

## Updating

The Hub updates itself in the background when a new version is released. The mobile app updates through the App Store / Google Play.

## Troubleshooting

- **Installer is blocked on macOS** — open `System Settings → Privacy & Security` and click **Open Anyway** under the blocked app message. The Hub is signed by Fuze Store, but Gatekeeper occasionally complains on first launch.
- **Installer is blocked on Windows** — SmartScreen may show a "Windows protected your PC" warning. Click **More info → Run anyway**. The installer is code-signed.
- **Don't see your printer** — see [Adding printers](/docs/hub/adding-printers).
- **Mobile pairing fails** — see [Pairing your mobile app](/docs/hub/pairing-mobile-app) and [Troubleshooting](/docs/hub/troubleshooting).

## Related guides

- [Installing the Fuze Store Hub](/docs/hub/installing-fuze-store-hub)
- [Pairing your mobile app](/docs/hub/pairing-mobile-app)
- [Adding printers](/docs/hub/adding-printers)
- [Getting Started with Fuze Store POS](/docs/getting-started)