# Subscription Overview
> Source: https://development.fuze-store.com/docs/account/subscription/overview

# Subscription Overview

Your subscription determines which features, stores, and staff limits are available in Fuze Store POS. You can start with a free plan and upgrade as your business grows.

## What Is a Subscription?

A subscription is the plan that controls your access to Fuze Store POS. It sets your feature limits and is billed automatically, so you never have to worry about renewals.

## What the Free (Basic) Plan Includes

You can run your store on the free **Basic** plan and upgrade when you need more. **Creating orders in the POS is unlimited on every plan, including Basic.**

Some features are reserved for paid plans and are turned off on Basic:

- **Taxes**, **Import**, **Export**, and **email notifications** -- available on any paid plan (Starter and up).
- **Refunds**, **exporting reports**, and **real-time sync** across devices -- available on the Lite plan and up.
- **SMS notifications** -- available with the **Text Messaging (SMS)** add-on (on any plan).

  The [pricing page](/pricing) lists every plan side by side, including store, staff, and catalog limits.

## What You Can Manage

- **View your plan** -- See your current plan and what it includes.
- **Upgrade or downgrade** -- Change plans as your business needs shift.
- **Payment methods** -- Add, remove, or update your billing details.
- **Billing history** -- Review past invoices and download receipts.
- **Cancel** -- Stop your subscription if you no longer need it.

## How Billing Works

Your plan is a **flat monthly fee per store** — Fuze Store never takes a percentage of your sales.

- **You pay in advance.** Each renewal charges the fee for the **upcoming** month, like a typical software subscription.
- **Upgrades apply right away.** When you move to a higher plan mid-cycle, you are charged only the prorated difference for the days left in your current cycle, and the new features unlock immediately. Your renewal date stays the same.
- **Downgrades apply at renewal.** When you move to a lower plan, you keep your current plan's features until the end of the cycle you already paid for; the next renewal bills at the lower rate.
- **Add-ons bill separately.** Each add-on is charged when you activate it and renews on its own monthly cycle. Add-ons work on any plan — including Basic — as long as you have a payment method on file.

## Subscription Status

Your subscription can be in one of several states:

| Status | Meaning |
|--------|---------|
| **Active** | Your subscription is in good standing and all features are available. |
| **Pending** | A plan change is scheduled and will take effect at the end of your current billing cycle. |
| **Canceled** | Your subscription will downgrade to the free plan when the current cycle ends. You can reactivate before that date. |
| **Past Due** | A payment has failed. You have a 7-day grace period to update your payment method. Your stores remain active during this period. |
| **Suspended** | The grace period has expired without a successful payment. Your stores are temporarily frozen and POS operations are blocked until payment is resolved. |

  If a payment fails, you have 7 days to add a valid payment method. After 7 days, your stores will be suspended and you will not be able to process sales until the issue is resolved.

## Tips

- Review your plan regularly to make sure it still fits your business.
- Upgrade when you need more stores, staff, or advanced features.
- Keep your payment details current to avoid service interruptions.