# Signing In
> Source: https://development.fuze-store.com/docs/account/signing-in

# Signing In

The same sign-in works in the app, the store web app and the website. Staff who only use a shared terminal sign in there with a PIN or badge instead.

## Steps

Open the app or the website and go to the sign-in screen.

Type your email and password. Capital letters and spaces around the email are ignored. Or tap **Google**, **Facebook** or **Apple** and sign in there; each button shows only where it is set up, and Apple shows on iPhone and on the web, not on Android.

When two-step sign-in is on, type the 6-digit code from your authenticator app, or a backup code.

## What happens next

- The app keeps you signed in on this device and takes you where you were headed, such as a staff invitation, or else to your store list.
- The app renews its sign-in by itself for up to 14 days. After that, or once the sign-in has been ended, it shows the sign-in screen again.
- The website does not renew: when its sign-in runs out you see **Session expired** and sign in again.
- **Sign out** at the bottom of Account ends this device only; other devices stay signed in.

## Edge cases

- **Wrong email or wrong password** get the same answer, so nobody learns which emails have accounts. Five tries a minute for one email from one network, then a wait.
- **Two-step code:** the step is good for 5 minutes and can be passed once; five wrong codes lock it for 5 minutes. A backup code works once and is then used up.
- **Deleted in the last 30 days:** signing in brings the account back as it was, once the two-step code checks out when it is on.
- **Google, Facebook or Apple with a new email** creates the account on the spot, with no password.
- **Website to app:** tapping a link that continues in the app signs you in there with a one-time code that works once for 60 seconds.

## Works with

| Add-on or plan | What changes on this page |
| --- | --- |
| Any plan or add-on | Signing in is the same on every plan and add-on. |

## Troubleshooting

| Symptom | Cause | Fix |
| --- | --- | --- |
| The sign-in is refused | Wrong email or password, or too many tries | Wait a minute, then try again, or use **Forgot password**. |
| The code is refused | The authenticator clock is off or the 5-minute step ended | Wait for a fresh code, or use a backup code. |

## Related guides

- [Create an Account](/docs/account/create-an-account)
- [Forgot Password](/docs/account/forgot-password)
- [Two-Step Sign-In](/docs/account/security/two-factor-sign-in)